Reading Dana’s blog about 5 gum’s
“truth or dare” was actually the first time I’ve ever heard of the campaign! After
researching more, I discovered a few commercials on YouTube that end with
the line “play the 5 gum truth or dare challenge and you could win a sensory
adventure”. That alone is an incentive right there to buy 5 gum. I would suggest
that 5 gum “blows” the campaign up on Twitter. First, they can do that by
placing a promoted trending hashtag or ad that will show up on trends and
feeds, even if they aren’t following the company. That would at least garner
some attention on the campaign in the social media world.
But mostly what I discovered about
5 gum is that the lack overall engagement with consumers on social medial. Their
official Twitter account has less than 600 tweets (as of 9/19/14), and there
seems to be minimal interaction between the company and people who are
hashtagging #5truthordare. The more engagement with consumers, the more likely
those consumers are to retweet and hashtag about the campaign, reaching
hundreds or thousands of people with every tweet. “Companies that can foster
communication, not only between organization and consumer, but also between
consumer and consumer, will reap the greatest benefits of the most connected
world we’ve ever had” (Kerpen, 2011). So in my opinion, 5 gum’s first step to
gain more attention towards their “truth or dare” campaign would be to engage
and interact (a lot!) with people who are tweeting about it.
Researching 5 gum’s marketing
campaign reminded me of a new brewery that was opening this summer in my
neighborhood and attempted a great marketing campaign on social media. It was a
similar contest to the Frito Lay chip flavor contest, but this was referring to
the brewery naming their “house brew”. I’m always intrigued with local companies
making a name for themselves, so I frequently searched twitter for the
companies specific hash tag request that people would post their brew names
with. There was a surprising number of people who contributed awesome, creative
names to this new craft beer. But, I was very disappointed to see hardly any
interaction between the brewery and their contestants. It was somewhat
frustrating to see this company build up excitement and encourage everyone to
participate, but didn’t contribute much more to the actual process. Had they
interacted more, even just by simply retweeting, the company could have
garnered so much more attention in so many ways.
Kerren, Dave. (2011). Likeable
Social Media. San Francisco, CA: McGraw Hill
Hey!
ReplyDeleteAwesome post. That is weird that they did not go to Twitter, because that is the quick and easy way to promote anything-literally! It sounds like to me that they are not thinking in terms of the future by allowing someone in their marketing department to do "hit and run" social media posts, without really following through. Companies need to realize as we need 2015, the real need for a social media specialist, even on a part time basis. (not just saying that because that is what I do:) )
About the brewery, that sounds like a similar situation. They have a great and novel idea, but are dropping the ball on the end game. You are so right that just simple engagement between consumer and company can make a world of difference not just in sales, but in brand loyalty.
Great job!
Dana J
Hi Shana,
ReplyDeleteI really like that you looked into what the brand is currently doing on social media for the campaign and how they could improve on the foundation of what they have. I also LOVE the play on words "blow" up the campaign - I think it's a cute association of the gum and the need for this campaign to be advertised more. I personally have not heard of this campaign prior to Dana's post - which tells me that the campaign is lacking in promotional efforts.
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ReplyDeleteHi Shana!
ReplyDeleteI agree that 5 Gum’s Twitter presence has room for improvement. To me, the tone, language, or general “feeling” of its tweets seems a bit off, as though they were being written by a marketing person who is struggling to appeal to teens. For example, 5 Gum tweeted this to a follower (who appears to be a teen or young adult) two days ago:
“Thanks for getting the message about 5 Ascent in front of more eyes, @SAMiiAM_23.”
The language in this tweet might feel less conversational and more like “marketing-speak.” However, 5 is on the right track by tweeting messages of appreciation to individual followers. In general, 5 might benefit from making its social media content less promotional and more of a conversation about various topics its fans are interested in.
Here is the link to the tweet quoted above: https://twitter.com/5gum/status/514050492545368064